Delete your Kiddica account and data
Ask us to delete your Kiddica: Pediatric Care App account and the data linked to it. You can do it inside the app or by email.
Fastest way
Delete it in the app
- 1Open Kiddica and go to Profile (clinic staff: Admin profile).
- 2Choose “Delete account”.
- 3Sign in again when asked, to confirm.
How deletion by email works
- 1
Request
Delete in the app, or email contact@zenocta.com from your account email with the subject “Delete my Kiddica account”.
- 2
Verify
By email, write from the address you registered with. We may need to confirm the request is real.
Deleted
Deletion is usually done within minutes and no later than 30 days. We aim to resolve email requests within 30 days.
What is deleted
- Your profile and your children’s profiles.
- Growth, vaccination, wellness and record entries, your appointments, queue tokens, notifications and feedback.
- Uploaded files, and prescriptions and certificates issued to you.
What may be kept
- Financial records a clinic must keep, such as invoices, are kept without your name or other identifying details.
- Copies in routine provider backups are removed on their normal schedule.
- A clinic may keep clinical records about a patient that it is legally required to keep; ask the clinic what it holds.
The last administrator of a clinic must first make someone else an administrator, or choose to delete the clinic too.
Send your request
The button opens an email to contact@zenocta.com with the subject “Delete my Kiddica account”. Send it from the email address linked to your Kiddica account. Do not put passwords in the message.
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