Privacy Policy for Livevo

Effective Date: 03-07-2025

Developer: Zenocta Solutions Pvt. Ltd.

Livevo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal and accommodation-related information when you use the Livevo app—a property management platform designed for Hostels/PGs, connecting residents and owners, and streamlining daily living operations.

🔹 Information We Collect

Personal Information:

We collect your name, email address, phone number, profile photo, gender, date of birth, address, room assignment, and identity proof details for account creation, verification, and communication.

Accommodation Data:

We store and manage your room details, complaints, maintenance requests, feedback, food preferences, visitor logs, and payment information as required for providing our services.

Device & Usage Data:

We collect device identifiers, app version, operating system, crash logs, and in-app usage behavior to improve app stability and performance.

Uploaded Documents:

Users can upload documents such as ID proofs, payment receipts, and images for verification and service requests. These files are stored securely and accessible only to authorized users and the respective property administrators.

🔹 How We Use Your Data

• To authenticate users and provide secure access to property and personal records.

• To enable PG/hostel owners to manage residents, rooms, payments, announcements, food menus, and complaints.

• To send you notifications and important updates (e.g., meal timings, payment due, emergency alerts).

• To process service requests, feedback, and support communication.

• To analyze usage for improving app features and troubleshooting technical issues.

🔹 Data Sharing & Storage

• For One-Time/Lifetime Clients:

  All data is stored in the client’s own dedicated database (Firebase project) and is not accessed or shared by Zenocta Solutions.

• For Subscription Clients:

  Data is stored securely in Zenocta Solutions’ managed Firebase project and is accessible only to authorized users and administrators of the client organization.

• Third-Party Services:

  We may use Firebase (Google), analytics tools, and cloud storage providers solely for authentication, secure data storage, analytics, and performance monitoring.

We do not sell or share your personal data with advertisers or unrelated third parties.

🔒 Data Security

• All data is transmitted over encrypted HTTPS connections.

• Access is restricted via role-based authentication and authorization in Firestore.

• Uploaded documents and images are stored securely with access control.

• Internal logs monitor data access and actions within the app.

🔹 Your Rights

As a Livevo user, you have the right to:

• View, update, or delete your profile and personal data.

• Request export or permanent deletion of your account by contacting our support team.

• Manage notification preferences in-app.

🔹 Children’s Privacy

Livevo does not knowingly collect or solicit personal data from anyone under the age of 18. If you believe that a minor has provided personal information, please contact us to request removal.

🔹 Changes to This Policy

We may update this Privacy Policy occasionally. Any material changes will be communicated through in-app notifications or email. Continued use of Livevo after changes constitutes acceptance of the revised terms.

📞 Contact Us

For any privacy-related concerns or requests, please contact:

Zenocta Solutions Pvt. Ltd.

Plot No. 17 & 18, B2 - 2nd Floor,

Jayabheri Enclave, Gachibowli,

Hyderabad - 500032, India

📞 +91 9848 080 188

📧 contact@zenocta.com

🌐 www.zenocta.com

Livevo is developed and operated by Zenocta Solutions. All user data remains private, protected, and is never shared with third parties except as necessary for app functionality. For property owners, your data will be stored according to your preferred subscription or dedicated setup.

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