Privacy Policy for Detailzen
Effective Date: 29-06-2026
Developer: Zenocta Solutions Pvt. Ltd.
Detailzen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use the Detailzen mobile application and related services.
Detailzen is a digital platform that enables customers to book vehicle services with registered automobile service centers while helping service centers manage bookings, technicians, payments, customer communication, and business operations efficiently.
🔹 Information We Collect
Personal Information
We collect information such as your name, email address, phone number, profile photo (optional), and address when you register or use our services.
Vehicle Information
We collect vehicle-related details including vehicle name, registration number, vehicle type, model, manufacturer, and other information required for booking and servicing your vehicle.
Booking & Service Information
We collect booking details including selected services, preferred booking date and time, service center, technician assignments, service notes, expected delivery, completed service records, invoices, and service history.
Payment Information
We collect payment-related information including transaction ID, payment status, payment method, invoices, refunds, and promotional discounts. We do not store your complete debit or credit card details. Payments are securely processed through authorized payment providers.
Support Information
When you contact customer support, we collect your support requests, feedback, attachments, communication history, and issue resolution details.
Device & Usage Information
We automatically collect device information such as device model, operating system version, IP address, device identifier, crash logs, diagnostic information, and app usage statistics to improve app performance and reliability.
Optional Media
Users may upload vehicle images, invoices, receipts, or other supporting documents related to bookings or support requests. These files are securely stored and are accessible only to authorized users.
🔹 How We Use Your Information
We use your information to:
Create and manage your account.
Process and manage service bookings.
Assign technicians and schedule appointments.
Maintain vehicle service history.
Process payments, refunds, and invoices.
Send booking confirmations, reminders, and service updates.
Notify users about offers, promotions, and important announcements.
Improve application performance and user experience.
Detect fraud, prevent unauthorized access, and maintain platform security.
Provide customer support and resolve technical issues.
🔹 Data Sharing
We do not sell, rent, or share your personal information with advertisers or third parties for marketing purposes.
Your information may be shared only with trusted service providers necessary to operate the platform, including:
Firebase (Google) – Authentication, Firestore Database, Cloud Storage, Cloud Messaging, and Crashlytics.
Payment Gateway Providers – Secure payment processing and refund management.
Analytics Services – To analyze application usage and improve user experience.
Registered Service Centers – Limited booking and vehicle information required to perform requested services.
All third-party integrations follow industry-standard security and privacy practices.
🔹 Your Rights
As a Detailzen user, you have the right to:
Access your profile and booking information.
Update or correct your personal information.
Add, edit, or delete your saved vehicles.
Request export of your personal data.
Request permanent deletion of your account and associated data.
Control notification preferences for promotional communications.
🔒 Data Security
We implement industry-standard security measures to protect your information, including:
Secure user authentication.
Encrypted communication using HTTPS.
Role-based access control for service centers and administrators.
Secure cloud storage using Firebase services.
Continuous monitoring, logging, and security auditing.
Only authorized users can access information necessary for performing their responsibilities.
🔹 Data Retention
We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain accurate service records. Upon account deletion, your personal information will be deleted or anonymized unless retention is required by applicable law.
🔹 Children's Privacy
Detailzen is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.
🔹 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through in-app notifications, email, or other appropriate methods. Continued use of Detailzen after such updates constitutes acceptance of the revised Privacy Policy.
📞 Contact Us
For privacy-related questions, requests, or concerns, please contact us:
Zenocta Solutions Pvt. Ltd.
Plot No. 17 & 18, B2 - 2nd Floor,
Jayabheri Enclave, Gachibowli,
Hyderabad - 500032, Telangana, India
📞 +91 9848 080 178